Effective 24 August 2026
1. Who we are
Trade Direct Asia Limited is a New Zealand business providing supplier verification, factory verification, quality control inspection and related support focused on Thailand.
2. Information we may collect
When you submit an enquiry or contact us, we may collect your name, company, email address, phone number, product and order information, supplier or factory location, requested service, timing and the details included in your message.
The services used to host and protect this website may also process basic technical information needed to deliver and secure the website.
3. How we use information
We may use the information to:
- Assess and respond to your enquiry
- Confirm whether the requested work is within our capability
- Prepare a scope, quotation and engagement documents
- Manage and deliver an accepted engagement
- Maintain appropriate business and legal records
- Operate, protect and improve the website and enquiry process
4. Website enquiries and notifications
Website enquiries are stored in a private system. A short notification containing the enquiry reference and submission time may be sent to the Trade Direct Asia business email. Full order details are reviewed through the private enquiry system.
5. When information may be shared
We do not sell personal information. Information may be provided to service providers, advisers, contractors, inspectors or on site representatives where reasonably necessary to operate the website, respond to your enquiry or deliver an accepted engagement.
Supplier, factory and order information is shared only to the extent reasonably required for the agreed work or where disclosure is required by law.
6. Storage and retention
We take reasonable steps to protect personal information from loss, unauthorised access or misuse. Information is retained only for as long as reasonably required for the purpose for which it was collected, accepted engagement records and applicable business or legal obligations.
7. Access and correction
You may ask what personal information we hold about you or request a correction by emailing jack@tradedirectasia.com. We may need to confirm your identity before providing or changing information.
8. Changes to this policy
This policy may be updated when the website, services or information handling practices change. The current version will remain published on this page with its effective date.